Quarterly SAM Survey
Thank you for taking the time to complete this survey. Your feedback is valuable and helps us continue improving your experience.
As a token of our appreciation, respondents who provide their email address below will be entered into a random drawing for a chance to win one of two $50 Visa gift cards.
Your role and SAM access
What is your role at your agency?
Case Manager / Social Worker
Director / Executive
Finance / Billing
IT / Tech Support
Other
Describe your role if other
Are you a SAM Lead (user with Full Admin access)
Yes
No
Your thoughts on using SAM
Over the past 3 months, has your SAM experience:
Improved
Stayed the same
Gotten worse
Not sure / I'm new to SAM
What are the top three things that you like best about using SAM?
What are the top three things that frustrate you about using SAM?
If a peer at another organization asked for your opinion about the tool you use at work, how likely are you to recommend SAM?
01 (Not at all likely)
02
03
04
05
06
07
08
09
10 (Extremely likely)
Please briefly explain your rating of SAM.
Your thoughts on accessing support
In the past 3 months, have you reached out to SAM's support team for help?
Yes
No
What kind of issues did you need support with?
I did not know how to use a function or feature
I tried to customize or configure a form / checklist / etc.
I needed help with searching / importing / managing data
I thought a function / feature did not work as intended
Other
If you chose other, what did you reach out to support for?
How satisfied were you with the support you received?
0 - Not likely at all
1
2
3
4
5
6
7
8
9
10 - Extremely likely
If you have not attended SAM Talks, what has prevented you from joining?
Connect with us
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No
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